Our Policies - GreenPort Logistics

Quality and Safety

GreenPort Logística aims to promote complete satisfaction for all clients, reducing their costs, optimizing operations and bringing greater reliability, safety and agility.

To meet this objective, we commit to:

Fully understand the needs and characteristics of each client;
Identify process improvement points and maintain the effectiveness of the Quality Management System;
Invest in the training and development of our employees in each department, always seeking innovation, quality, and safety;
Continuously monitor client satisfaction and take corrective actions where necessary.

Privacy and Data Protection Policy

LGPD Rights

GreenPort Logística developed this platform with the aim of offering greater convenience and transparency to its clients, serving as an informative channel for monitoring processes and services. This Policy is in compliance with Law No. 13,709/2018 – General Data Protection Law (LGPD), which ensures the fundamental rights of freedom, privacy and the protection of personal data.

I. LGPD Commitment

GreenPort undertakes to treat the personal data of its clients and partners with responsibility, transparency and security. We guarantee that the collection, storage and use of data for the provision of logistical services are strictly in accordance with legal principles, focusing on quality and continuous improvement.

II. Definitions and Principles

Confidentiality: Access to process information and personal data is restricted to authorized employees of GreenPort Logística only.
Information Security: All data processed in our digital infrastructure has layers of protection and encryption to ensure information integrity.
Data Request: Currently, the platform does not use a login and password system. Any detailed inquiry, document submission, or data alteration must be formally requested via email to our team.
Direct Support: For quick questions and guidance, the client can use the phone number located in the footer of this page.

III. Information and Services Management

Customers can request, through official communication channels, the following information:

Process Status:

Current status, clearance/shipping dates and Bill of Lading (BL) details.
Technical Documentation: DUE, RUC numbers, access keys and final extracts.

Financial Data:

Cash requests (export fees, freight, wharfage), invoices, debit notes and fiscal notes.

Management Reports:

Consolidated data for Business Intelligence, shipped container inquiries and reports by origin/destination.

IV. Data Subject Rights

The data subject has the right to request, at any time, access, correction, portability, or deletion of their data, as provided by the LGPD. To exercise these rights, the client must contact GreenPort Logística exclusively through our official service channels (email and telephone).

V. Policy Changes

This policy may be updated periodically to reflect improvements in our internal processes or updates in current legislation. We recommend regular reading of this document.

Last updated: 03/25/2026

Terms of Use

By accessing and using the GreenPort website, you agree to comply with and be bound by the following terms and conditions:

The content available on this site is intended exclusively for informational and personal use purposes.
Reproduction, distribution, modification, or misuse of any information, image, or material made available without prior authorization from our official team is prohibited.
The user agrees to use the site ethically and legally, without practicing acts that could compromise the security, integrity, or functioning of our platform or data provided by third parties.
This site may contain links to third-party pages or forms. We are not responsible for content outside our corporate domain or for the privacy practices of external sites.